Frequently Asked Questions
Everything you need to know about shopping with Jones Lake Management.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy for apparel?
We offer a 30-day return window for all unworn, unwashed items with original tags still attached. Please visit our Returns Portal to start your request.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
How should I care for my Jones Lake Management garments?
To ensure longevity, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions can be found on the inner label of each garment.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our support team.